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Deployment of Version 1.09.22- Portal Browser Independence and Introducing Chatbot Support
The Live Portal has been optimized for seamless functionality across multiple browsers. While it previously required specific browser settings, it now offers full compatibility with popular browsers such as Google Chrome, Mozilla Firefox, and Microsoft Edge. This update removes the need for browser-specific configurations, delivering a smoother and more flexible user experience.
Additionally, a new Chatbot feature has been integrated into the portal to assist users by addressing frequently asked questions and resolving common queries, complementing the existing Helpdesk Support. This enhancement aims to provide faster assistance and a more efficient support experience. |
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Operational Help Book for Bidders on Preferential Bid Submission in IOCL E-Tender portal
Attached Help-book contain Stepwise Instructions on Submission of Preferential Bid in IOCL e-Tender Portal. Bidders are informed to go through the Document thoroughly to correctly avail Purchase Preference in IOCL E-Tender Portal.
Please note that once a bid is submitted Purchase Preference cannot be changed.
In case of any Queries or Help, Bidders are informed to contact IOCL e-Tender Help-Desk whose details are provided in Contact Us section and on telephone 091-124-2861416, 2861417, 2861418. Note that Operational Hours are 0900 hrs to 1630 hrs from Monday to Friday excluding Holidays.
Bidders are advised to submit Queries at-least 2 Working Days before the Due Date of Submission of Tender. |
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Restriction in IOCL E-Tendering Portal towards the number of users against single PAN
Bidders to note that there is restriction in IOCL E-Tendering Portal towards the number of Users IDs against single PAN. Hence bidders especially corporates, companies, partnership firms etc are advised to exercise caution in creating new User IDs and are advised to use already available User IDs. Further Bidders are advised to avoid generation of multiple User IDs against single PAN. |
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Mail/SMS related
Mail/SMSs alerts are in-built in the eProcurement portal as an additional feature to inform department users as well as bidders on various events that are happening in the portal. However, delivery of such mail / sms to the concerned individual will always depends on the configuration of individual account in the portal, receivers mail / sms server, mail box / mobile capacity and other factors. Hence, it is advised to visit the website/portal regularly to keep themselves updated and to act upon the changes/modification/actions deemed fit in any manner to be carried out in the tender. |
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Special Instructions to the Bidder - Updated on 01 July 2025
Special Instructions to the Bidder - Updated on 01 July 2025 |
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Bidders Help Manual for availing Preferential Benefits in IOCL E-Tendering Portal
Bidders Help Manual for availing Preferential Benefits in IOCL E-Tendering Portal is attached herewith. All Bidders must update their preferential status in IOCL e-Tendering Portal profile |
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Holiday Listing Guideline
Holiday Listing Guideline |
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Bidders are advised not to use Information Rights Management (IRM) feature on BoQ and any other excel file submitted during bidding process. IOCL shall not be responsible for any consequential result due to same
Bidders are advised not to use Information Rights Management (IRM) feature on BoQ and any other excel file submitted during bidding process. IOCL shall not be responsible for any consequential result due to same |
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How to open IOCL E-Tendering portal in Microsoft Edge browser
How to open IOCL E-Tendering portal in Microsoft Edge browser |
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Troubleshooting procedure for display issues during Live Reverse Auction, or Online Bidder Enrolment or Generate Forgot Password links are not available in home page of IOCL e-Tendering Portal
Troubleshooting procedure for display issues during Live Reverse Auction, or Online Bidder Enrolment or Generate Forgot Password links are not available in home page of IOCL e-Tendering Portal |
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